Are you trying to figure out how to improve your company’s customer experience? Read on to learn more about how some software certifications can help!
Businesses in the 21st century face more rival competition than ever before. With thousands of new businesses, startups, and platforms initiated each year, companies need to do all they can to keep their customers happy.
Customer satisfaction is the number one way to grow your business. Consumers are more informed than ever on their rights, expectations, and alternative choices at their disposal. When you add in the enticing new customer offers which rival companies make, as well as the internet making leaving scathing reviews easier than ever, it is essential that all businesses keep customer satisfaction levels high.
With this in mind, in this article we’ll be looking at the top 5 certifications you can gain to ensure that you’re able to keep even the hardest to please customers satisfied.
CompTia A+ Essentials
This course from CompTia is a great choice for new small businesses or businesses which do not have a computing or technology focus, as it covers the basic essentials in IT.
That includes installation, PC building, system upgrades, repair, system configuration, troubleshooting, problem diagnosis, and preventative maintenance.
This means that the CompTia A+ Essentials course covers all the essential tasks small businesses may need to use a computer. From optimizing online services to general PC maintenance, which will allow for consistent online communication with customers.
MCA Microsoft 365 Teamwork Administrator
This certification from Microsoft is great for growing businesses who need peak teamwork and inter-departmental communication to ensure workloads are completed efficiently and on time.
Participants of this course will learn how to deploy as well as manage Office 365 workloads, which center around efficient and effective collaboration, including using SharePoint, OneDrive, and Teams.
This certification is great for ensuring customer satisfaction through good inter-departmental communication and team work. Customer feedback can be shared and integrated into projects, leading to improvements in the resulting products and projects.
It also ensures that projects are completed on time and to a higher standard, which is likely to have a positive effect on consumer perception.
MCA Microsoft 365 Messaging Administrator
Gaining this certification is a must for any company that interacts heavily with consumers such as online retailers, social media platforms, support services, and more.
As it is part of Microsoft’s new ‘role-based’ certifications, the MCA Microsoft 365 Messaging Administrator certification focuses on actual job tasks for administrators. The course teaches effective methods for deploying, configuring, managing, and monitoring messaging infrastructure, as well as permissions, client access, mail protection, and mail flow both on and off premises.
The importance of this certification almost goes without saying. When potential or existing customers have a query with their product or want to provide you with positive feedback, or even a bulk order, they need to be able to communicate with your team easily and reliably.
Outdated or confusing messaging interfaces as well as slow or disorganized replies and customer service will almost certainly result in unhappy customers who may decide to switch from your services or avoid using your services entirely.
MCSD App Builder w/MCSA Web Applications
This is a combination course that is perfect for any business aiming to or already running an app for their service. In this course participants will learn about topics such as writing programming, developing, and creating applications, as well as skills needed to support a Web Apps environment.
Nowadays any business that deals with a product or service has an app. However, many companies can become synonymous with bad apps which don’t work correctly, are never updated, or are counter-intuitive to use.
For some customers, this can be cause to switch their custom to another business and can put off some new customers from using or joining your service. In such a competitive market, a bad app can really affect customer loyalty as well as satisfaction.
MCA Microsoft 365 Security Administrator
Any business which deals with consumer or client information needs to have stringent security policies and standards. The MCA Microsoft 365 Security Administrator course from Microsoft is a great option, as it focuses on real world tasks and challenges, such as how to perform management tasks for an enterprise, including identities, security, compliance, and supporting technologies.
We’ve all seen the damning scandals and news reports of security leaks and sensitive information sharing which have ripped even old and well-established businesses apart, causing some to close entirely, and others to suffer catastrophic customer loss.
The accidental leaking of client information or other sensitive data can not only cause expensive lawsuits or criminal charges, but can also cause even the most loyal of customers to migrate from your services to a rival company.
Therefore, it is essential that key members of staff are well-trained in effective and up-to-date security protocols to help ensure this nightmare scenario never happens to you and your business.
If you’re looking at how to improve your company’s customer experience, it makes sense to consider how technology can help you with that. Our training courses are here to help your business get the most out of your software!